PAYMENT, DAMAGE, WARRANTY, REFUNDS

PAYMENT

You can purchase any of our products by using PayPal through our webstore or, if you don't want to use PayPal you can email me and then purchase by cashier's check, money order, or bank wire transfer. If you'd like to wire your funds, please email Pat for instructions.

IF YOUR MACHINE IS DAMAGED DURING SHIPPING

A WORD ON SHIPPING: PLEASE DO NOT DISCARD THE SURE-PAK SHIPPING BOX YOUR EQUIPMENT WAS SHIPPED IN UNTIL AFTER YOU'VE THOROUGHLY CHECKED EVERYTHING FOR DAMAGE AND FIELD-TESTED THE MACHINE.* IF YOUR EQUIPMENT IS DAMAGED IN ANY WAY DURING SHIPPING, YOU'LL NEED TO RETURN IT TO US FOR EVALUATION, INSPECTION AND REPAIR, IN ITS ORIGINAL BOX. NONE OF THE CARRIERS WILL HONOR THE INSURANCE CLAIM IF YOU DON'T PRESENT THE ORIGINAL SHIPPING CONTAINER. WICKED COURSING WILL NOT BE RESPONSIBLE FOR ANY DAMAGE INCURRED DURING SHIPPING AND WE WILL NOT BE ABLE TO REPAIR OR REPLACE ANYTHING FOR FREE.

*The Sure-Pak boxes are custom made for this equipment, so you might want to hold onto it for storing or moving your machine in the future.

WARRANTY

We really want you to be happy with your equipment, so we make it the absolute best on the market by using the best available parts and precision machining everything that we make. Please make sure you really want this equipment before you place the order because once it's shipped, it's yours.

NOTE: ONCE SHIPPED, DAMAGE OF ANY KIND TO ANY OF OUR PRODUCTS THAT IS CAUSED IN ANY WAY BY THE PURCHASER, END-USER, SHIPPING COMPANY, OR ANYONE OTHER THAN WICKED COURSING EITHER DIRECTLY OR INDIRECTLY, WHETHER OR NOT INTENTIONAL, IS NOT COVERED BY WARRANTY AND WICKED COURSING WILL NOT BE RESPONSIBLE FOR THE COST OF ANY REPAIRS NOR FOR ANY SHIPPING FEES WHATSOEVER.

Equipment purchased from Wicked Coursing is warranted against manufacturing defects:

ZippityDog: 30 days

Lure Baby (Custom or Standard): 30 days

L'il Monster: 90 days (limited 1 year warranty on the motor)

During that time if something goes wrong that's our fault, we'll repair it. Warranty work can take 3-4 weeks depending on the situation.

Some of the components such as the battery may have separate manufacturer's warranties, so please call us if you're having any trouble. The motor in the L'il Monster has a 1 year replacement warranty from the manufacturer.

Please do not disassemble your machine or take the wiring apart without talking to us first, or you may void your warranty. If something comes up, call us and we'll try to work through whatever the problem is. PLEASE DO NOT CALL BEFORE 9:00 A.M. OR AFTER 6:00 P.M. PST.

Each machine is bench tested and/or field tested prior to packaging it for shipment. If you want us to field test it, Lucy will be happy to accomodate all those requests. We know they run great before they leave for their destination, but if something happens in transit, call us. Please re-read the Damage policy above.

REFUNDS

Because we really want you to be happy with your purchase, and don't want our equipment going where it isn't wanted and loved, we'll gladly refund your deposit in the following way:

1. You've made the deposit and then something comes up and you can't buy the equipment after all:

(a) If we haven't ordered any parts, you'll receive a full refund minus any bank/PayPal fees we've incurred.

(b) If we've already ordered parts, we'll refund the balance (deposit minus cost of parts) minus any PayPal fees, plus a restocking fee of 15%.

2. If we've already made the entire machine and we're ready to ship, a full refund is unlikely but call us and talk to us - we're human and we might be able to work something out...

3. IF YOUR MACHINE HAS ALREADY SHIPPED, THERE WILL BE NO REFUND.